Without you we are nothing.

To us, customer care and loyalty is not about making people spend more; we want to thank and take care of the community, as well as reward positive action that helps tackle our planet’s ocean crisis.

Here are the ways we show our gratitude to you –

Local Residents Discount
Since we opened we have offered a discount to our local residents, without their support we wouldn’t be open at all. We firmly believe that creating jobs locally and an economy that is sustainable is important to our community.
If you’re a Thanet resident and live within these boundaries, we will always give you a 15% discount in store. Sometimes we may ask for a proof of address. We thank you for your continued support of Haeckels.

Refill Discount
Reducing our impact on the environment is a huge focus for Haeckels. This is why we offer a 15% discount for anyone returning our empty packaging to us, both in-store and online.
All you need to do is return the packaging to the store or post it to us with your contact details and we will ensure you get a 15% discount on your replacement products.
This applies to all of our glassware, except for fragrance (due to the crimping method used on perfumes we are unable to refill the glass).

Please ensure that the packaging is thoroughly cleaned before returning.

Rubbish For Product / Local
We reward everyone who helps us keep our coastline clean and clear of litter. If you take part in cleaning up a beach, fill a bag of litter, bring it to us and can prove it came from the beach and not just from the bins round the corner, we will give you a choice of our Exfoliating Seaweed Block or Eco Hand Balm as a gift to say thank you. This is limited to one product per person.

18 Cliff Terrace, Cliftonville, Margate CT9 1RU